Frequently Asked Questions

 

Do you travel to our event location?

Magical Moments Entertainment will travel up to 2 hours from Omaha, NE to make your event magical. Please note that there will be a travel fee of $0.30 per mile one way from 120th and Maple for all events. 

 

What is included in a Princess party package?

Included in all of our Princess party packages are a birthday gift for the birthday prince and/or princess, individual and group photos, autograph session, and sing-a-long.

 

When should the character arrive to my event?

We generally recommend 15 to 30 minutes after the scheduled start of your event so the character(s) isn't arriving at the same time as your guests. 
 

What characters do you currently offer?

Please visit our Characters tab to see who is currently available and who isn't. 

 

How many kids can attend a party?

All of our party packages are designed with 15 kids in mind. Each additional child will be a $5 charge. Children to young to participate will not count towards the total number of kids. 

 

What is the best age for a child receiving a character visit?

We recommend children ages 3 and up for our character party visits. 

 

Can we book multiple characters for the same event?

Of course you may! Each party package is priced for 1 character. Each additional character would be $50 per hour. 

 

How far out should I book my event?

We recommend booking your event 1 month out to ensure you get the date, time, and character you want! To find out if the character you want is available, send us a message through our Contact page!

 

What do I need to provide for the party?

Almost nothing! The only thing we need for our parties is a table for a craft and an open area for games, stories, and singing. 

  

What forms of payments are accepted?

Magical Moments Entertainment currently accepts invoicing through PayPal, cash, and checks.Please note that a 50% deposit is required when booking your event. An event is not considered booked until the deposit is received. Our PayPal is magicalmomentsentertainus@gmail.com. 

 

Is there a cancellation policy?

Yes, please see our cancellation policy below in our Policies section.

 

Is there a late booking fee?

Yes, please see our late booking policy below in our Policies section. 

 

 

Policies

 

Cancellation Policy 

Events cancelled 14 days prior to the event date will receive a full refund on their paid deposit and party package. 
Events cancelled 7 days prior to the event date will receive a partial refund of 1/2 back on their paid deposit and full refund of party package if already paid. 
Events cancelled 3 days prior to the event date or less will not get a refund on the deposit but will get a refund on the difference if event has already been paid in full.


If paying by card, a PayPal invoice will be sent to the email provided. If paying with cash, you must mail or drop off your deposit. Final payment, the remainder of the balance, is due day of the event. If paying by card, a PayPal invoice will be sent the day before your event. If paying with cash, please give it to the actor or actress before they leave your event. 


Please note your party or event is not locked in place until the deposit is paid and received. Failure to pay the deposit prior to the deadline will result in your event being cancelled. We will notify you, if we haven't received your deposit by the deadline. 

 

Late Booking Policy

Any event or party booked within 2 weeks of the event date will have a 10% late fee added to the party package total. Please note that bookings during this time are subject to availability. We cannot guarantee a character will be available if booking within 2 weeks of the event date.  

 

Privacy Policy 

www.magicalmomentsentertainment.com uses Google Analytics to collect online visitor data and to analyze onsite traffic. This information helps to improve our website and better understand our superheroes’ and princesses’ needs. It is sometimes analyzed by our lawyer for marketing purposes. Cookies collect information about your journey within the site but do not track any personal information or activities once you leave. Cookies are only used for traffic analysis. You can change your browser preferences to block or refuse cookies if you want to be excluded from any analysis. Magical Moments Entertainment, its contracted marketing team and lawyer, do not sell, give, or share statistics to any third party for any reasons.